TravelManagers has selected 10 new personal travel managers (PTMs) to act as undercover agents for Signature Travel Network’s mystery shoppers program, marking the third consecutive year of participation with the global luxury travel provider.
TravelManagers Operations Manager Troy Coelho chose PTMs who are already highly engaged with Signature Travel Network to benefit from the opportunity.
“The mystery shopping program is an important tool in Signature’s hotel and resort quality control strategy and it provides our PTMs with a valuable opportunity to experience Signature’s hospitality exactly as their clients do,” he said.
Each mystery shopper completes a two-night stay at one of Signature’s worldwide collection of luxury hotels and resorts.
During their secret sojourn, the undercover agents assess every aspect of the guest experience from dining options and spa facilities to service standards and the delivery of Signature’s guest benefits.
“Our new crew of incognito advisors is excited to embrace their secret status and make the most of this unique opportunity,” Coelho said.
PTM Tanya Tyler said her experience with the 2024 mystery shopping program was so rewarding that she’s already looking forward to taking part again in the future.
“Signature’s mystery shopper program provided me with a once-in-a-lifetime opportunity to enjoy the full guest experience at one of the most spectacular hotels in the world: the Mandarin Oriental Ritz in Madrid,” she said.
“Every travel advisor has a bucket list of spectacular properties around the world where they dream of staying – it’s an occupational hazard.”
For more info, visit travelmanagers.com.au
