Do you know the best way to support your clients if they face a crisis while travelling? Whether it be a natural disaster or a terrorist attack, Travel Advisors need to be pillars of support.

To help educate Travel Advisors on what to do in these serious situations, the Council of Australian Tour Operators (CATO) is hosting a Crisis Management Conference in Sydney on February 21.

The event will be emceed by former broadcast journalist Chris Urquhart, who has a wealth of experience reporting from around the world.

Image: CNN

He has covered a number of crisis-related topics from natural disasters and politics through to crime and counter-terrorism including the Lindt Cafe siege in Sydney.

The opening address will be from Director of Crisis Management & Contingency Planning at DFAT Leann Johnston, who will take an in-depth look into the role of DFAT, from preparatory work through to support for Australians travelling overseas.

Conference attendees will receive a rare insight into what it takes to be a leader during times of crisis from Major Garth Callender.


He has lived and managed some of the most extreme crises across the globe and has experienced first-hand how the impact of a crisis can be minimised by well-prepared teams and effective decision-making.

“The events program is coming together nicely and attendees will benefit from a wealth of knowledge and experience delivered by a range of experts.”

CATO Managing Director Brett Jardine


Did someone say “I need a Travel Agent!”

CATO is inviting participants from across the travel industry with Jardine adding that “crisis management is often overlooked until it is too late”.

“Register now for what will be a valuable investment in your ability to manage whatever comes your way in the future,” he said.

The event program is now available and online registration can be completed here.

What’s the most serious crisis you’ve helped a client through?