Tigerair is working closely with Indonesia’s leaders to resolve an ‘administrative’ issue, which forced the carrier to ground all services to and from Bali yesterday.
The indefinite suspension on all daily flights from Melbourne, Adelaide and Perth to Bali came after a sudden rule change by the Indonesian Government, according to the airline.
The budget airline claims it was in compliance with all original conditions, however, the Director General of Air Transport in Indonesia said there was a breach in licence conditions, specifically ticketing arrangements.
Tigerair's Bali flights cancelled for another day https://t.co/O8mMd1i9pD #7News pic.twitter.com/6eHvrkfrCw
— 7NEWS Australia (@7NewsAustralia) January 11, 2017
In a statement, Agoes Soebagio said Tigerair is operating under a charter agreement, which means it should not be selling one-way tickets and ticketing should be controlled by the airline’s parent company, Virgin Australia.
Tigerair is currently working with leaders to resolve the issue, which the carrier described as a “matter of priority”.
In the meantime, flights yesterday and this morning were all cancelled and five flights scheduled to operate later today are under review. The carrier said it will contact customers directly if these services are grounded.
#Tigerair flights between #Australia & #Bali cancelled until at least Friday. Hopefully they can get the issues resolved quickly. pic.twitter.com/wWCAEjveAd
— AirbnbApartmentPerth (@AirbnbPerthWA) January 11, 2017
To assist Tigerair in moving passengers, the budget airline’s parent company, Virgin Australia, will operate two flights from Bali today to bring affected customers back to Australia.
However, affected customers currently in Australia will be offered a full refund and will have to find alternative transportation into Bali.
“Customers booked to travel on Tigerair services to and from Bali today are advised not to go to the airport and that the airline will contact them directly with their options.”
Tigerair