Virgin Australia has been crowned Best Cabin Crew for the fourth year in a row in the AirlineRatings Airline Excellence Awards for 2021 and named 18th in their prestigious ladder of the global top twenty airlines.
AirlineRatings.com is the world’s only airline safety, product, and COVID rating website promotes excellence and innovation in the airline industry, and the pinnacle of these efforts is its Airline Excellence Awards.
Virgin Australia Group CEO Jayne Hrdlicka welcomed the awarding of Best Cabin Crew, remarkably for the fourth consecutive year.
Virgin Australia was also named 18th among the top twenty airlines in the world, achieving a seven-star safety rating and demonstrable leadership in innovation and passenger comfort.
“At Virgin Australia, it is our people who make the difference. We know many of our guests are going through a challenging time with the pandemic and every day our team goes the extra mile to make their journey as easy and enjoyable as we can,” said Ms Hrdlicka.
“This award acknowledges our commitment to delivering experiences our guests love and is a testament to what makes us Australia’s most loved airline.
“I am proud to lead such an extraordinary group of people who have today been recognised by industry peers for delivering the very best cabin crew service in the world.”
AirlineRatings.com Editor-in-Chief Geoffrey Thomas said, “Virgin Australia’s cabin crew treat every passenger whether in row 1 or at the back of the aircraft as a special guest.”
“Their commitment to their passengers is outstanding and is a benchmark of what cabin service should be. And this applies to ground staff as well, where the standards are just as high.
“The airline’s staff have gone through a very turbulent 12 plus months with both COVID and receivership but their smiles have never left, Mr. Thomas said.