The people at Collette are showing how much they care about their customers, with a commitment to an expanded health and wellness initiative through its branded Travelling Well Experience.
Collette has committed to customer health and wellbeing with a carefully-crafted plan for the resumption of travel – with the spotlight focused on the guest experience.
The tour operator’s initiative covers key points in the customer journey starting with the company’s Travel Protection Plan which provides financial protection through its cancel for any reason travel waiver.
Yes, you read that correctly. Cancel for any reason travel protection.
Hello customer security. Hello new bookings!
Travel protection plan
This plan enables guests to cancel for any reason up to 24 hours prior to departure and receive a full cash-back refund.
Collette says it has offered this plan for decades, to give travellers assurance every step of the way – with no blackout windows or hidden restrictions.
Click here for more information about the travel protection plan.
Travelling well initiative
Collette has a number of wellness protocols in place with a recognition of the new normal, with tours supported by highly-trained tour managers who are there to assist guests with the extra measures taken by the company.
Collette’s suite of measures is aimed at mitigating health risks for guests while continuing to create tours that are clean, secure, and enjoyable.
“Our guests’ wellbeing is paramount, and we will do our best to deliver a safe and enjoyable tour,” said Jaclyn Leibl-Cote, President of Collette.
“In this new age of physical distancing, we are doing our part by ensuring there is ample space on coaches to spread out and meals will also be arranged to take distancing into account.”
Jaclyn Leibl-Cote, President of Collette
Collette’s small-group Explorations tour range already lends itself to this new era with the average maximum size being 19.
In addition to distancing, high-touch areas on coaches will be cleaned and sanitized multiple times a day, and anti-bacterial gel will be available at all times.
Click here for more information about The Travelling Well Experience.
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