The helloworld Frontliners Conference 2014 has wrapped up in Adelaide with a glittering Awards ceremony and a Christmas-themed Gala Dinner.
The message of the two-day Conference to consultants was a consistent one: helloworld is changing the face of travel in Australia.
Attending the conference myself, I found the general mood to be one of positivity towards what the brand has achieved to date in it’s short life span of just 40 weeks.
So who took out the inaugural helloworld Agent Awards?
- helloworld Winston Hills’ Scott McGlynn was awarded both the helloworld Top Revenue Award and the helloworld Hero Award
- Skilled Travel’s Angela Kaluzyn was awarded the Top Sales Award.
- Magic Travel’s Leanne Reilly was named as helloworld’s Rising Star.
- helloworld Settlement City’s Kylie Foster was awarded the helloworld Pursuit of Knowledge Award.
- helloworld Mount Pleasant QLD’s Alyce Tweedle was awarded the helloworld Team Spirit Award
- Australian Holiday Centre NSW’s Ashlee Simpson was named as the Customer Service Hero
- helloworld Naracoorte’s Vienna Partridge received the Special Recognition Award.
Special entertainment by Dami.
Julie Primmer, Head of helloworld branded network, expressed pride in the winners and nominees, while sharing her excitement about the future of the group and the industry.
“I stand by the fact that the very backbone of the travel industry lies with the consultants who work on the front line every day,”
Julie Primmer, Head of helloworld branded network
“The weekend has been jam-packed with social events, dinners and entertainment, but most importantly it has been a fantastic way for us to thank our Frontline staff for their dedication, professionalism and enthusiasm while providing them with additional training, inspiration and motivation to make 2015 an even better year.”
helloworld’s recently launched national hello You customer service excellence training is already proving a hit with frontline staff. Developed by leading global training expert and PeopleInProgress CEO Terry Hawkins, the comprehensive program for Brand-carrying members empowers customer-facing staff with the skills to positively influence, engage and create strengthened, long-lasting customer relationships.
“We want helloworld to be synonymous with quality and customer service excellence and that’s why our hello You initiative is so important,” Ms Primmer said.
“The past 12 months has seen some rapid changes in the industry with new products and technologies and a shift in consumer buying patterns. It’s up to the consultants to manage these changes and it is up to helloworld as a network to support our member agents’ strengths, innovations and individualism. We will continue to do this through our unique membership offerings and by making new training and initiatives like hello You available to our members.”
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