The independent travel company has been growing from strength to strength for years, and they’ve just had their best year yet.
With over 1,400 guests in attendance at the Travel Counsellors Annual Conference held in Manchester Central Convention Complex last weekend, the travel company announced their best year to date. On average, each Travel Counsellor grew their individual income by 12 percent last year. There has also been a 21 percent increase in ‘TC multi-millionaires’, with 53 agents achieving over $2 million in sales over the past 12 months.
According to Steve Byrne, Managing Director of Travel Counsellors, providing incredible customer service lies at the heart of the brand, and the record-breaking year is a testament to the continual efforts of Travel Counsellors around the world:
“We adapt, we evolve, and we are the best in the business, with the highest customer satisfaction scores in the world. We do the right thing by keeping customers at the heart of all our decisions, to keep our special DNA and protect our company heritage. Average earnings of the mature Travel Counsellors is up 30 percent in three years, and we will continue to heavily invest in our people and our technology to future proof the business and continue this momentum of rapid growth”.
Steve Byrne, Travel Counsellors, Managing Director
The Annual Conference was hosted by Amanda Lamb and Vernon Kay, both now well established members of the extended Travel Counsellors family. Travel Counsellors were entertained by celebrities such as John Bishop and Gary Barlow and inspired by guest speakers Katie Piper and Chris Moon. Attendees also had the chance to connect with over 200 suppliers including headline sponsors P&O Cruises and Cunard, Travelport, Royal Caribbean, Club Med and Celebrity Cruises.
Steve Byrne confirmed that the customer will continue to be the key focus moving forward to 2016, along with using intelligent customer data to further improve the level of personalisation offered, and a strong drive to optimise digital.
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