PassportCard Australia has been accepted into Virtuoso as a regional partner, giving the travel insurer access to the by-invitation network’s 61 member agencies across Australia and their high-value clients.
The regional partnership connects PassportCard Australia with Virtuoso‘s member agencies nationwide, making its travel insurance products available to luxury and experiential travel specialists.
The by-invitation-only global network has more than 1,200 travel agency locations and 20,000 travel advisors across 58 countries with annual sales of USD$35 billion (around AUD$50 billion).
The network links advisors with a curated portfolio of luxury hotels, cruise lines, tour operators, airlines and destinations, drawing on preferred relationships with 2,800 hotels and resorts worldwide.
For network advisors in Australia, the tie-up provides access to a suite of travel insurance products, dedicated advisor support, including a Sydney-based customer service team and 24/7 emergency assistance and its instant claims capability.
The insurer loads approved claims directly onto a prepaid card while travellers are overseas, allowing them to manage unexpected costs in real time without dipping into personal funds or waiting for reimbursement after they return home. On-trip claims are paid in approximately 10 minutes on average.
PassportCard Australia CEO Peter Klemt said the partnership reflects the company’s commitment to a travel insurance experience aligned with the expectations of the luxury traveller.
“Being selected as a regional partner is a significant endorsement of the service experience we’ve built for Australian travellers and the travel advisor community,” he said.
“Our focus has always been on delivering practical, real-time assistance when it matters most. Whether that’s through our Sydney-based customer service team, 24/7 emergency assistance or instant claims technology, we’re committed to helping travellers resolve issues quickly so they can continue their trip with confidence.”
Newly appointed Virtuoso General Manager for Australia and New Zealand Kara Glamore said: “Travel advisors are having more nuanced conversations with clients than ever before about preparedness, flexibility and navigating the unexpected while travelling.”
“As those expectations continue to evolve, it’s important that our advisors have access to partners who can help support every stage of the journey.”
KARRYON UNPACKS: Virtuoso’s Australian member agencies sit at the premium end of the market, and the appeal of PassportCard’s real-time claims for a high-value client mid-trip is obvious. For advisors, the tie-up widens travel insurance options for luxury clients who expect fast support while travelling.
