Wendy Wu Tours has announced the restructuring of its global business including reporting lines and local leadership, resulting in changes to the Australian business Managing Director Australia, Andrew Mulholland will depart the business at the end of November.
Mulholland rejoined the company in early March this year, within a week of international borders closing which saw his role pivot from driving growth to urgently and safely coordinating the repatriation of more than 1400 customers back home to Australia.
Since rejoining the business, Mulholland has been instrumental in leading the team through a significant process of business improvements, implementing a new website and integrated CRM solution, and other technological improvements.
He has also resized the business to better meet the challenges of a significantly impacted 2020, regrettably the reality of this year.
Mulholland commented on the announcement “2020 has taught me a lot, although I have enjoyed most parts of the 2020 challenge, I’ve had to make some incredibly tough decisions which have had impacts on our Wu Crew.”
“I am confident these decisions ensure WWT remain strong in the Australian market for many years to come. I, along with all my travel colleagues yearn for a return to open borders, enthusiastic carefree travellers and the rebuilding of this great industry, that has given me so much.”
“Travel, managed by professionals, efficiently servicing customers’ online, and offline, needs will prevail. It is simply too good an experience not to. As we are all doing within this great industry we are adapting to the circumstances and moving forward, I wish the team all the best.”
Andrew Mulholland, Wendy Wu business Managing Director, Australia
As part of the global restructuring, Commercial Director Lauren Wardle has been appointed to the newly created role of Country Manager Australia, reporting to Glen Mintrim (UK based) who will take on the role of Global CEO. UK based Global Sales Director John Warr, will support local sales initiatives.
Wendy Wu has acknowledged that COVID-19 has led her to restructure the business at a global level, leading to changes within the local market. Wu thanked Andrew for his strong leadership and people management skills, which have led the business through one of its toughest phases.
“Andrew is one of the best communicators and operational leaders I have encountered. Despite the challenges of this year he has been instrumental in ensuring the Australian business is well placed to access opportunities that will present in 2021. We thank Andrew for his strong leadership and wish him all the best and will follow his next steps with great interest”.
Andrew Mulholland will depart the business effective 30 November.
Click here for more information.
Share this story