AirAsia X has reaffirmed that all pandemic-affected guests can now use their credit accounts to book existing services immediately.
Within the next three months, everyone with unused credit with the airline will also automatically receive a travel voucher for use for booking travel up to five years in advance via their registered AirAsia rewards account.
Furthermore, guests affected by the restructuring process will also receive a one-off payment of 0.5% of their unused travel credit in March 2023, as well as a portion of AAX’s profits in the coming years.
“Our guests remain our top priority and we look forward to welcoming them back on board with our great value fares and industry-leading inflight service as the world continues to reopen,” said Benyamin IsmailCEO of AirAsia X.
Recently, AAX launched its first post-pandemic services from Kuala Lumpur to Sydney and last week to New Delhi and Seoul, which are now available for booking using a credit account or by reinstating any outstanding travel credit for travel before 30 June 2022.
Otherwise, the outstanding travel credit or credit account will be automatically converted into travel vouchers and issued to guests in the coming months, for booking future travel up to five years ahead.
Many countries in Asia have or are easing travel restrictions, including Malaysia which has returned back to an almost normal life, Singapore, which has recently scrapped all testing for fully vaccinated travellers and Thailand, which is set to drop arrival testing and pre-booked hotel requirements from May 1.
Indonesia, the Philippines and South Korea are also open to vaccinated travellers, quarantine free.
For more information visit www.airasia.com
The portion of AAX profits in coming years are subject to the terms of the Profit Sharing Mechanism outlined in the Explanatory Statement.