Is your background in people management?
Are you fluent in both written & spoken Mandarin & English languages?
Experience in call centre environment is essential!
We have a fantastic role available for a skilled leader who is fluent in both English and Mandarin languages in the Travel Industry; Interested? Apply now!
This company is all about giving the best customer service possible, hence their search is on for the right candidate to fill this position of Mandarin Team Leader.
You will be looking at supervising a 20+ team of Airline Reservation Agents who are qualified, professional and highly motivated people that need a manager who reflects these qualities too. As the Team Leader for the Mandarin team, you will be responsible for leading your Agents to achieve great results while providing them with a first point of contact for their day-to-day needs.
To be shortlisted you will have…
- Experience in people management as well as vital call centre knowledge
- Outstanding fluency in both written and spoken Mandarin and English languages
- Fantastic people skills and a genuine interest in leading a team
- Experience in training and development of new and existing team members
- All aspect of rostering
- Maintain new and existing relationships with clients in regards to project related queries and coordinate meetings
- Be able as a manager to read situations and people and adjust accordingly to make sure there is a unified understanding of what the team is working towards
- Proven leadership skills and the ability to confidently lead people through change and growth
- Intermediate computer skills and the ability to learn new systems and deliver project specific reports in a timely manner
As this team is base in the travel industry so it would be advantageous to come from this area, but not essential as this role will receive the necessary industry based training to provide hands-on assistance to the team as well as deal with escalated customer queries.
So if leading a team is what you excel at and you have the knowledge and background we need why not take that step towards the next destination in your career and apply now to [email protected] and see if you have what it takes!
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